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Testimonials

Brothers Leagues Club Ipswich is in its second year of using a Staff Training Retainer with CTA. The training is designed in conjunction with CTA and therefore specific to our needs, operates when it suits trade and provides the flexibility to add or change the training plans to suit the needs of the club at the time. We have found the implementation of all sessions and the training the staff receive being to the highest level and would recommend the same process to any medium to large club wanting to control their training needs.

Timothy Wright
Operations Manager
Brothers Leagues Club Ipswich Inc.
Dealing with Difficult People
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dealing

This is a full day course where you will gain the skills to handle difficult interpersonal situations - both with customers and colleagues.

Improve your communication skills, deal with customer complaints and resolve conflict with your co-workers. Sometimes we have to work with people we don't really like but we don't have to let it ruin our day. This is a nationally recognised unit SITXCOM003A Deal with Conflict Situations.