Home > TRAINING > Other Courses > Dealing With Difficult People

Testimonials

I found Rochelle the most informative, clearest teacher! Finance is not the easiest subject but her 'clear, examples' and style of teaching has left me taking back knowledge from the subject! I loved her! Kimberly@Southport RSL

Student
Dealing with Difficult People
info
dealing

This is a full day course where you will gain the skills to handle difficult interpersonal situations - both with customers and colleagues.

Improve your communication skills, deal with customer complaints and resolve conflict with your co-workers. Sometimes we have to work with people we don't really like but we don't have to let it ruin our day. This is a nationally recognised unit SITXCOM003A Deal with Conflict Situations.