One of the key components of good management within the hospitality sector is the ability to monitor, organise and plan workflow and operations.

No amount of effort in the recruitment and training of staff will reach fruition unless the people employed and their supervisors have a clear vision and plan about work processes.

Completing this nationally recognised unit SITXMGT001A Monitor Work Operations will develop the skills and knowledge required to implement a process for the maximisation of customer service and to implement systems to analyse and improve workplace operations and to maintain workplace records. The course covers:-

• Monitoring and improving workplace operations.
• Planning and organising workflow.
• Maintaining workplace records.
• Solving problems and making decisions.