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Testimonials

The Nambour RSL Club has been utilizing the training services of Club Training Australia for several years. CTA deliver training to our Certificate 3 and Certificate 4 Trainees, Diploma Programs to our Senior Management, Responsible Service of Alcohol, Responsible Service of Gaming and Customer Staff to our Team members. The trainers at CTA are of a high quality, they are proficient in their role and provide high quality training to our most important asset, our staff. Their knowledge of our industry is vast and the feedback from our trainees is always positive. When choosing a training provider, quality, communication, professionalism and knowledge of our industry are high on our needs and I must say that the team at CTA directed by Jonathan and John certainly meet these requirements.

Suzanne Long ACCM
Administration Manager
RSL Services and Citizens Club Nambour Inc.
Operations Management
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One of the key components of good management within the hospitality sector is the ability to monitor, organise and plan workflow and operations.

No amount of effort in the recruitment and training of staff will reach fruition unless the people employed and their supervisors have a clear vision and plan about work processes.

Completing this nationally recognised unit SITXMGT001A Monitor Work Operations will develop the skills and knowledge required to implement a process for the maximisation of customer service and to implement systems to analyse and improve workplace operations and to maintain workplace records. The course covers:-

  • Monitoring and improving workplace operations.
  • Planning and organising workflow.
  • Maintaining workplace records.
  • Solving problems and making decisions.