Home > TRAINING > Management Courses > Human Resource Management

Testimonials

Brothers Leagues Club Ipswich is in its second year of using a Staff Training Retainer with CTA. The training is designed in conjunction with CTA and therefore specific to our needs, operates when it suits trade and provides the flexibility to add or change the training plans to suit the needs of the club at the time. We have found the implementation of all sessions and the training the staff receive being to the highest level and would recommend the same process to any medium to large club wanting to control their training needs.

Timothy Wright
Operations Manager
Brothers Leagues Club Ipswich Inc.
Human Resource Management
info

Make your staff your unique selling point when you undertake our four day Human Resource Management Program.

You will complete three nationally recognised units: Recruit, Select and Induct Staff (SITXHRM002A); Monitor Staff Performance (SITXHRM006A) and Coach Others in Job Skills (SITXHRM001A).

Recruit and Select Staff (SITXHRM002A)

Choosing employees with people skills is vital for the Hospitality Industry. During an employment interview you only have 30 - 40 minutes to make that decision. During this module you will learn how to develop your staff selection skills.

Monitor Staff Performance (SITXHRM006A)

This unit deals with the skills and knowledge required to monitor staff performance, within the framework of established performance management systems. You will learn how to conduct structured performance appraisal and formal counseling sessions.

Coach Others in Job Skills (SITXHRM001A)

This unit deals with the skills and knowledge required to provide on-the-job coaching to colleagues. This unit has no parity with national workplace trainer standards, but reflects the situation in many hospitality workplaces where ‘buddy' systems and on job coaching are extremely common.