This Course is available in the following formats

Duty Manager Development Program

One of the biggest hurdles new managers face is balancing the strategic side of their duties with people management and day-today operation. A good manager must not only think about the business, but also monitor teams and develop individuals. In every venue there are several different management structures, however there is often one level of your club that is overlooked and requires much support and attention in order to ensure effective operations, and that is middle management.

SESSION ONE

• Back to Basics
• Communicating Across The Generations
• Hands on Interactive Management
• Power of Positive Feedback
• Firm But Fair
• Handling Complaints Positively
• Assertive Not Aggressive
• Following Through and Following Up
• Set out PROJECT ONE

SESSION TWO

• Reporting Accurately
• Effective Time Management
• Civil Litigation Issues
• Effective Delegation – Hands On vs. Hands Off
• Developing & Retaining Staff
• Delivery of PROJECT ONE
• Set out PROJECT TWO

SESSION THREE

• Maximising Profits
• Gaming - The Engine Room
• Marketing - Getting a Return for your Investment
• Delivery of PROJECT TWO
• Observation & Feedback
• Conclusion

2010 Course Dates - Book here