BSB30107 Certificate III in Business

Club Training BSB30107 Certificate III in Business is a nationally recognised qualification designed to help you develop the skills to work across a range of industries. You will engage in learning activities across a number of areas including innovation, product skills and advice general administration, interpersonal communication and information management.

Nationally Recognised Training

The Australian Quality Training Framework (AQTF) is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system.

This training program meets the requirements of the Australian Training and Quality Framework (ATQF) and is a nationally recognised certification.

Descriptor

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles

Individuals with this qualification are able to perform the role of:-

• Customer Service Advisor
• Data Entry Operator
• General Clerk
• Payroll Officer
• Typist
• Word Processing Operator.

Employability skills

Following is a summary of the employability skills required by the hospitality industry for this qualification. You can expect to learn the following:-

Communication

• communicating verbally with others in negotiation, training and questioning
• writing a range of simple documentation and communications

Teamwork

• completing individual tasks to support team goals
• conveying workplace procedures and work instructions to team members

Problem solving

• resolving issues and conflicts with team members
• using manuals and other documentation to overcome problems with information technology or other office equipment

Initiative and enterprise

• demonstrating individual responsibility for completing tasks
• suggesting improvements to support the development of improved work practices and team effectiveness

Planning and organising

• contributing to planning processes with team members to meet expected outcomes
• gathering, organising and applying workplace information for the organisation’s work processes and information systems

Self-management

• identifying development needs and seeking training to fill needs
• monitoring and recording the performance of own work area

Learning

• developing a comprehensive knowledge and understanding of products and services
• identifying priorities and pursuing personal work goals in accordance with organisational objective

Technology

• using information communication technology to communicate with team members or clients
• using word processing packages, spreadsheets and/or databases to produce written correspondence and reports