SIT50307 Diploma of Hospitality

Club Training Australia’s Diploma of Hospitality program is structured for the educational development of senior management.

Diploma of Hospitality programs are conducted over 12-18 months with 1 day per month spent in a classroom environment and some project work based on the student’s own venue.

One of the benefits of undertaking this program is the participants generally consist of 12 to 16 senior managers currently working in the hospitality industry. This format provides an opportunity for the exchange of ideas, theories and experience as well as the development of a long term network of industry peers.

The student’s own venue facilities are commonly used for the classroom study, providing a great opportunity for participants to gain an understanding of operations at other venues.

Third-Party Accreditation

A number of the units in the advanced diploma program are eligible for credit/advanced standing in Bachelor of Business in Club and Gaming Management delivered by Southern Cross University and the Active Certified Club Manager Award.

Enrollment

The Diploma in Hospitality Management is run periodically based on demand and with intakes usually in March and September each year.

Nationally Recognised Training

The Australian Quality Training Framework (AQTF) is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system.

This training program meets the requirements of the Australian Training and Quality Framework (ATQF) and is a nationally recognised certification.

Descriptor

This qualification provides the skills and knowledge for an individual to be competent as a manager in any hospitality functional area. This individual would possess a sound theoretical knowledge base and be able to use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of their team. Work would be undertaken in various hospitality settings, such as restaurants, hotels, catering operations, motels, clubs, pubs, cafes and coffee shops.

The qualification is not suitable for an Australian apprenticeship pathway.

Job roles

Individuals with this qualification are able to perform roles such as:

  • managing a department in a large hospitality enterprise
  • managing a small hospitality enterprise.

Possible job titles include:

  • restaurant manager
  • kitchen manager
  • front office manager
  • housekeeper
  • chef
  • sous chef
  • gaming manager
  • motel manager
  • unit manager (catering operations).

Employability skills Summary

Following is a summary of the employability skills required by the hospitality industry for this qualification. You can expect to learn the following:-

Communication

Negotiating and liaising with a broad range of colleagues and customers on operational and service issues; consulting with others to elicit feedback and ideas; providing briefings to operational staff and other managers; consulting with team members about OHS issues; developing and maintaining workplace documentation such as operational procedures, staff-related documentation or reports.

Teamwork

Motivating and leading diverse teams; providing support and coaching; planning work operations to take account of team member strengths; taking a lead role in agreeing and establishing work team goals.

Problem solving

Developing and applying a range of strategies to address both typical and unpredictable workplace problems; responding effectively to a wide range of operational issues requiring immediate resolution; working with colleagues to develop practical solutions; monitoring and evaluating the effectiveness of solutions based on operational experience.

Initiative and enterprise

Generating options and ideas to address different workplace challenges; developing ideas about ways to improve operations and services; encouraging team members to be innovative; using knowledge of current and emerging tourism industry and marketplace trends to inform work practices.

Planning and organising

Understanding the roles and responsibilities of leaders and managers in the context of the overall enterprise; communicating goals, strategies and outcomes to team members; monitoring and evaluating plans, procedures and systems, including timelines and resources; actively participating in continuous improvement processes.

Self-management

Understanding the legal and compliance framework that affects those working in the hospitality industry; maintaining general and technical knowledge to inform work practices.

Learning

Proactively maintaining and updating knowledge of hospitality industry trends and practices; being aware of hospitality industry professional development opportunities; supporting team members to learn.

Technology

Assessing, selecting and applying technologies used in the hospitality industry to support workplace operations and planning; understanding the operating capacity of different technologies, including emerging technologies used to support hospitality operations; supporting skill development required by new technologies.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the hospitality industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.