BSB40807 Certificate IV in Frontline Management
Club Training Australia’s Certificate IV in Frontline Management is a nationally recognised qualification designed to help you develop the leadership skills to progress across a range of industries. You will engage in learning activities that increase your skills as both a leader and member of an effective team.
Nationally Recognised Training
The Australian Quality Training Framework (AQTF) is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system.
This training program meets the requirements of the Australian Training and Quality Framework (ATQF) and is a nationally recognised certification.
Descriptor
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Job roles
Individuals with this qualification are able to perform roles such as:
• Coordinator
• Leading Hand
• Supervisor
Employability skills
Following is a summary of the employability skills required by the hospitality industry for this qualification. You can expect to learn the following:-
Communication
- communicating with team members and management to ensure open communication channels and to clarify issues
- resolving conflict and disputes in the work team
Teamwork
- being a role model for other team members
- consulting and developing objectives with the work team
Problem solving
- developing risk management approaches
- developing techniques to address faults and inefficiencies
Initiative and enterprise
- identifying and developing opportunities for improved work practices
Planning and organising
- monitoring and adjusting operational performance by producing short-term plans, planning and acquiring resources and reporting on performance
- preparing work plans and budgets.
Self-management
- actively seeking feedback on own performance from clients and colleagues
- prioritising tasks
Learning
- coaching and mentoring colleagues and team members to support the introduction of change
Technology
- using business technology such as computer programs and telecommunications to collect and manage information
About the Facilitator
Brett Shuttleworth is a specialised business trainer and manages our business trainees from Certificate III to Diploma. Brett holds a Bachelor of Business with majors in marketing and management, a Certificate IV in Training and Assessment and a Certificate III in Hospitality (Operations).
