One of the biggest hurdles new managers face is balancing the strategic side of their duties with people management and day-today operation.
A good manager must not only think about the business, but also monitor teams and develop individuals. In every venue there are several different management structures, however there is often one level of your club that is overlooked and requires much support and attention in order to ensure effective operations, and that is middle management.
The course is delivered over three days by Club Training Australia General Manager: Jonathan Waller. Jonathan works hands on with your management team to prepare and deliver two projects over the three days. The projects address the operational needs of the venue and are structured to encourage participants to implement them as part of their management roles.
- Back to the basics of customer service
- Leading and inspiring staff
- Making decisions
- Building confidence
- Keeping the team focused
- The importance of preparation
- Understanding and managing different generations
- Communication skills
- Set out project one
- The importance of reports
- Policies, procedures and protocol
- Effective time management
- Venue Compliance
- Industrial Relations and Fairwork
- Developing and retaining staff
- Delivery of project one
- Set out project two
- Maximising profits
- Driving gaming
- Delivery of project two
- Observation and feedback
- Putting it all together
Overall the participants experience three intense days of training and motivation and complete the program with practical applications and an extended network of managers. Participants will be asked to do projects within strict time-frames, to deliver findings to senior management for their feedback and improve the business through practical solutions. Participants are encouraged to share ideas and contact details to support an ongoing management network.
The cost of the Duty Manager Development Program is $715 per person. The package includes three days of intense management training, one-on-one coaching from Jonathan Waller, General Manager of Club Training Australia to prepare and deliver two key projects, establishment of an ongoing network of industry managers.
About the FacilitatorJonathan joined Dickson-Wohlsen Strategies as a full time training consultant in January 2005, direct from supervisory roles in the hospitality industry. Jonathan has extensive experience in hotel and restaurant management both in the UK and Australia, spanning 15 years. Jonathan has worked hard for several promotions within CTA and became our General Manager in 2008.