SITHGAM006A Provide responsible gambling services (RSG)

SITHGAM006A Provide responsible gambling services (RSG) Online group SITHGAM006A Provide responsible gambling services (RSG) Classroom

Buy Now! Click here to purchase RSG online.Club Training Australia is an approved trainer by the OLGR and our Responsible Service of Gambling RSG course fulfils the OLGR requirements for people who carry out gaming duties.

The course will assist you:-

  • Understand the nature of gambling activities in Queensland
  • Understand the importance of creating a physical gambling environment which promotes responsible gambling
  • Manage financial transactions to promote responsible approaches to gambling
  • Interact with customers and the community
  • Provide responsible gambling information to customers
  • Provide accurate player information to patrons
  • Understand the nature of gambling activities and problem gambling
  • Communicate with the appropriate personnel on gambling-related incidents and situations
  • Assist patrons with exclusion procedures at the venue
  • Understand the importance of maintaining customer respect and privacy

Click for more Information

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and information to customers who require assistance with their problem gambling.

The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include responsible conduct of gambling (RCG) and responsible service of gaming or responsible service of gambling (RSG).

In Australia each state has its own legislation governing liquor licensing and responsible service of alcohol. This course meets the requirements of the Australian Quality Training Framework and is a nationally recognised unit. This online training course is recognised by the following state government licensing authorities:-
Queensland: Office of Liquor and Gaming Regulation (OLGR)

The Club Training Australia Responsible Service of Alcohol online training course meets the requirements of the AQTF and contains the following modules.

Element 1 – Provide responsible service of gambling.

Follow responsible gambling service procedures according to relevant state and territory legislation and industry and enterprise policy or codes of conduct.

Communicate with appropriate personnel on gambling-related incidents or situations and compliance with legislation and industry and enterprise policy.

Maintain accurate records of gambling-related incidents and associated staff action, according to industry and enterprise policy and procedures.

Ensure gambling environmental features support responsible gambling policies.

Element 2 – Provide information and assistance to customers about problem gambling

Provide accurate and appropriate information on problem gambling to customers on request.

Follow procedures for self-exclusion and exclusion requests according to legislation, industry and enterprise policy and confidentiality and privacy requirements.

Display signage and information related to responsible gambling in appropriate places visible to players, according to industry, enterprise and legislative requirements.

Provide information on available support services according to confidentiality and privacy requirements, and industry, enterprise and legislative requirements.