SITHFAB009A – Responsible Service of Alcohol (RSA)
The Club Training Australia Responsible Service of Alcohol (RSA) training course (SITHFAB009A Provide Responsible Service of Alcohol) is a nationally recognised unit and approved by the Queensland Office of Liquor and Gaming
The course is also endorsed by the governments of Western Australia, South Australia and the Northern Territory.
Our online training course will teach you how to:-
- Understand your obligations under the law in Queensland
- Identify customers to whom alcohol service may be refused
- Prepare and serve alcoholic beverages
- Responsibly assist customers to drink within appropriate limits
- Assist alcohol affected customers
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A harm minimisation approach is central to compliance with liquor licensing legislation which, across all Australian States and Territories, imposes obligations on all licensed venues to participate in the management of public safety through the responsible sale and service of alcohol.
This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities may require candidates to complete a bridging course to address these specific differences.
Responsible practices must be undertaken wherever alcohol is served and sold, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace situation where alcohol is served and sold, including all types of hospitality venues, retail liquor outlets and tourism venues such as wineries, breweries and distilleries.
This unit applies to all levels of sales personnel involved in the sale or service and promotional service of alcohol in licensed premises, including the licencee when involved in sales. Those selling and serving alcohol may include food and beverage attendants; retail liquor sales persons; winery, brewery and distillery cellar door staff; supplier sales representatives and the licencee.
In Australia each state has its own legislation governing liquor licensing and responsible service of alcohol. This course meets the requirements of the Australian Quality Training Framework and is a nationally recognised unit. This online training course is recognised by the following state government licensing authorities:-
Queensland: Office of Liquor and Gaming Regulation (OLGR)
Western Australia: Department of Racing, Gaming and Liquor(RGL)
Northern Territory: Northern Territory Licensing Commission
South Australia: Office of the Liquor and Gambling Commissioner (OLGC)
The Club Training Australia Responsible Service of Alcohol online training course meets the requirements of the AQTF and contains the following modules.
Element 1 – Sell or serve alcohol responsibly
Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.
Provide accurate information to customers on alcoholic beverages according to enterprise or house policy and government legislation, including types, strengths, standard drinks and the alcoholic percentages of a range of frequently sold alcoholic beverages.
Assist customers with information on the range of non-alcoholic beverages available for purchase.
Identify issues related to the sale and service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.
Element 2 – Assist customers to drink within appropriate limits
Prepare and serve standard drinks or samples according to industry requirements.
Encourage customers courteously and diplomatically to drink within appropriate limits.
Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
Monitor emotional and physical state of patrons for signs of intoxication and ill effects of illicit or other drug usage.
Where appropriate, offer food and non-alcoholic beverages.
Politely decline requests for alcohol to be dispensed in a manner that is irresponsible, or which encourages the rapid or excessive consumption of alcohol, and advise customers of the reasons for the refusal.
Element 3 – Assess alcohol-affected customers and identify customers to whom sale or service must be refused
Assess intoxication levels of customers using a number of methods, including observing changes in behaviour, observing emotional and physical state of customers, monitoring noise levels and monitoring drink purchases.
When assessing intoxication, take into account factors that may affect individual responses to alcohol.
Identify customers to whom sale or service must be refused according to state and territory legislation, including minors, those purchasing on behalf of minors, intoxicated persons, and persons affected by the consumption of illicit and other drugs.
Where appropriate, request and obtain acceptable proof of age prior to sale or service.
Element 4 – Refuse to provide alcohol
Refuse service in a polite manner and state reasons for the refusal.
Speak to intoxicated customers in a suitable and consistent manner, minimising confrontation and arguments and pointing out signage where relevant.
Provide appropriate assistance to customers when refusing service.
Where appropriate, give patrons a verbal warning and ask them to leave the premises according to enterprise or house requirements, the specific situation and provisions of state or territory legislation and regulations.
Use appropriate communication and conflict resolution skills in handling difficult situations.
Refer difficult situations beyond the scope of individual responsibility to the appropriate person.
Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to enterprise policy.
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