SITHFAB009A Provide Responsible Service of Alcohol (RSA) Online

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SITHFAB009A Provide Responsible Service of Alcohol (RSA) Online

Price: $60.00

$50.00
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SITHFAB009A – Provide Responsible Service of Alcohol Online

This online training course - Responsible of Alcohol (RSA) enables you to work in Queensland liquor service industry. This training program meets the requirements of the ATQF and is a nationally recognised certification.

This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol and to satisfy the requirements for responsible sale and service of alcohol (RSA) under state or territory legislation.

A harm minimisation approach is central to compliance with liquor licensing legislation which, across all Australian States and Territories, imposes obligations on all licensed venues to participate in the management of public safety through the responsible sale and service of alcohol.

ELEMENT ONE - Sell or serve alcohol responsibly.

1.1

Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.

1.2

Provide accurate information to customers on alcoholic beverages according to enterprise or house policy and government legislation, including types, strengths, standard drinks and the alcoholic percentages of a range of frequently sold alcoholic beverages.

1.3

Assist customers with information on the range of non?alcoholic beverages available for purchase.

1.4

Identify issues related to the sale and service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.

ELEMENT TWO - Assist customers to drink within appropriate limits.

2.1

Prepare and serve standard drinks or samples according to industry requirements.

2.2

Encourage customers courteously and diplomatically to drink within appropriate limits.

2.3

Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.

2.4

Monitor emotional and physical state of patrons for signs of intoxication and ill effects of illicit or other drug usage.

2.5

Where appropriate, offer food and non?alcoholic beverages.

2.6

Politely decline requests for alcohol to be dispensed in a manner that is irresponsible, or which encourages the rapid or excessive consumption of alcohol, and advise customers of the reasons for the refusal.

ELEMENT THREE
Assess alcohol?affected customers and identify customers to whom sale or service must be refused.

3.1

Assess intoxication levels of customers using a number of methods, including observing changes in behaviour, observing emotional and physical state of customers, monitoring noise levels and monitoring drink purchases.

3.2

When assessing intoxication, take into account factors that may affect individual responses to alcohol.

3.3

Identify customers to whom sale or service must be refused according to state and territory legislation, including minors, those purchasing on behalf of minors, intoxicated persons, and persons affected by the consumption of illicit and other drugs.

3.4

Where appropriate, request and obtain acceptable proof of age prior to sale or service.

ELEMENT FOUR - Refuse to provide alcohol.

4.1

Refuse service in a polite manner and state reasons for the refusal.

4.2

Speak to intoxicated customers in a suitable and consistent manner, minimising confrontation and arguments and pointing out signage where relevant.

4.3

Provide appropriate assistance to customers when refusing service.

4.4

Where appropriate, give patrons a verbal warning and ask them to leave the premises according to enterprise or house requirements, the specific situation and provisions of state or territory legislation and regulations.

4.5

Use appropriate communication and conflict resolution skills in handling difficult situations.

4.6

Refer difficult situations beyond the scope of individual responsibility to the appropriate person.

4.7

Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to enterprise policy.

More Information

What is mandatory responsible service of alcohol (RSA) training?

On 1 January 2009, it became mandatory for certain persons involved in Queensland’s liquor industry to have a current RSA training course certificate issued for successful completion of the RSA training course conducted by an Office of Liquor and Gaming Regulation (OLGR) approved trainer.

Who must do RSA training?

All licensees must ensure the following persons have a current training course certificate in RSA:

  • the licensee (if an individual)
  • a member of staff of the licensed premises who is involved in the service or supply of liquor at the premises.

Staff members involved in the service or supply of liquor include approved managers, bartenders, glass collectors, floor hostesses and room service staff.

Does the course content meet the Queensland Government requirements?

Yes! Club Training Australia is an approved Registered Training Organisation (RTO) by Office of Liquor, Gaming and Racing: Liquor Licensing Division (OLGR). The Club Training Australia online course SITHFAB009A Provide Responsible Service of Alcohol is endorsed under the National Training Package of the Australian Qualifications Framework (AQF).

How long will it take to complete my online training course?

You should allow approximately four (4) hours to complete your course.

How long do I have to complete my online training course?

From the time of enrolment you have six weeks (6) weeks to complete your course.

You can log into the e-Learning Centre as many times as you like during that six (6) weeks, so you do not have to complete your course in one session. As you work through your training course, the your progress is recorded by the e-Learning Centre, so next time you log in, the course will resume where you left during the your last session.

When undertaking assessments and activities, periodically save your answers to avoid data loss.

How will I be notified of my results?

After you have completed the course your answers will be reviewed by our qualified assessors. You can check your progress at anytime inside the eLearning Centre.

You will be notified by email within two (2) working days of completion with your results. If you are successful, your OLGR approved Training Course Certificate will be emailed to you.

One of our assessors will contact you directly and provide additional tuition if you do not meet competency. Students who fail to make competency after assistance with an assessor will be offered a place in a Club Training Australia face-to-face course. Students may incur an additional fee to participate.

What if I need technical support?

If you encounter any problems while completing your course, phone our Help Desk during business hours on 1800 653 266 and speak to our friendly staff. If your enquiry is outside business hours you can leave a message or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

What do I need to undertake this training course?

Minimum System Requirements

  • Audio: sound card and speakers or headphones for listening
  • Internet connection: 56 Kbps for self-paced courses (caution: if video is present, it may be poor at this speed)
  • Screen resolution: at least 800 x 600
  • Internet browser: IE 7 or greater, Firefox 2 or greater, browser set to accept cookies and to show the newest version of a page
  • Pop-up blocker: must be disabled

Hardware and Software Requirements

  • A valid email address
  • For Adobe PDF files, download the free Adobe Acrobat Reader at: http://get.adobe.com/reader/ or http://get.adobe.com/reader/otherversions/

Unless otherwise indicated, most course videos will be viewable via Windows Media Player, which can be downloaded for both Macs and PCs at:
http://www.microsoft.com/windows/windowsmedia/default.mspx