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SITHGAM006A Provide Responsible Gambling Services (RSG) Online

Course Details & pricing

SITHGAM006A Provide Responsible Gambling Services (RSG) Online

Price: $60.00

$50.00
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SITHGAM006A – Provide Responsible Gambling Services

This online training course Responsible Service of Gambling (RSG) enables you to work in the Queensland gambling service industry. This training program meets the requirements of the ATQF and is a nationally recognised certification.

This unit deals with the skills and knowledge required to satisfy Queensland legislative requirements and the Responsible Gambling Code of Practice to provide responsible gambling services and to provide information and assistance to customers. This unit is appropriate for all staff working in a gambling environment.

Element 1- Provide Responsible Service of Gambling

  1. Follow procedures in accordance with relevant Sate/Territory legislation and industry/enterprise policy.
  2. Communicate with appropriate personnel on gambling-related incidents or situations and compliance with legislation and industry/enterprise policy.
  3. Maintain accurate records of gambling related incidents and related staff action in accordance with industry/enterprise policy and procedures.
  4. Ensure gambling environmental features support responsible gambling policies.

Element 2 - Provide Information and Assistance to Customers about Gambling

  1. Provide accurate player information to customers.
  2. Respond appropriately to requests for information.
  3. Follow procedures for self-exclusion requests in accordance with legislation, industry/enterprise policy and confidentiality/privacy requirements.
  4. Display signage and information related to responsible gambling in appropriate places visible to players according to industry/enterprise and legislative requirements.
  5. Provide information on available support services in accordance with confidentiality, privacy requirements, industry/enterprise and legislative requirements.

More Information

How long will it take to complete my online training course?

You should allow approximately four (4) hours to complete your course.

How long do I have to complete my online training course?

From the time of enrolment you have six weeks (6) weeks to complete your course.

You can log into the e-Learning Centre as many times as you like during that six (6) weeks, so you do not have to complete your course in one session. As you work through your training course, the your progress is recorded by the e-Learning Centre, so next time you log in, the course will resume where you left during the your last session.

When undertaking assessments and activities, periodically save your answers to avoid data loss.

How will I be notified of my results?

After you have completed the course your answers will be reviewed by our qualified assessors. You can check your progress at anytime inside the eLearning Centre.

You will be notified by email within two (2) working days of completion with your results. If you are successful, your OLGR approved Training Course Certificate will be emailed to you.

One of our assessors will contact you directly and provide additional tuition if you do not meet competency. Students who fail to make competency after assistance with an assessor will be offered a place in a Club Training Australia face-to-face course. Students may incur an additional fee to participate.

What if I need technical support?

If you encounter any problems while completing your course, phone our Help Desk during business hours on 1800 653 266 and speak to our friendly staff. If your enquiry is outside business hours you can leave a message or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

What do I need to undertake this training course?

Minimum System Requirements

  • Audio: sound card and speakers or headphones for listening
  • Internet connection: 56 Kbps for self-paced courses (caution: if video is present, it may be poor at this speed)
  • Screen resolution: at least 800 x 600
  • Internet browser: IE 7 or greater, Firefox 2 or greater, browser set to accept cookies and to show the newest version of a page
  • Pop-up blocker: must be disabled

Hardware and Software Requirements

  • A valid email address
  • For Adobe PDF files, download the free Adobe Acrobat Reader at:
  • http://get.adobe.com/reader/ or http://get.adobe.com/reader/otherversions/

Unless otherwise indicated, most course videos will be viewable via Windows Media Player, which can be downloaded for both Macs and PCs at:
http://www.microsoft.com/windows/windowsmedia/default.mspx