Telephone Communications Series
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Call Centre Success
Overview
Who speaks for your organization? The CEO? COO? Or is it a Customer Service Representative (CSR) answering the telephone? The Call Center Success program from LearnKey will help new reps increase their success, while sharpening the skills of your call center veterans. Customer Service Representatives will learn the six factors of professionalism, how customers behave, what customers expect and techniques for more effective communication with customers – all while maintaining a positive attitude.
Benefits
- Customer Service Representatives’ skills will continually improve the customer service in your organization.
- Your organization will gain a better reputation from knowledgeable and courteous employees.
- Contribute to a more positive atmosphere in your organization.
Also available for purchase as individual sessions
Club Training Australia understand that you may already have experience with this product and are looking to expand your knowledge. With this in mind Club Training Australia is proud to offer each of the sessions in this course for sale on a session-by-session basis.Simply select the session that contains the information you wish to learn and select the corresponding number from the drop down list on this page and then click on add to cart.
Sessions
5 Sessions
8 - 10 Hours of Interactive Training
Session content
Session 1
Section A: The CSR: A Powerful Choice - Section B: Gaining the Professional Edge - Section C: The All-Important Customer - Section D: Building Your Skills - Section E: Attitude: An Important Asset
More Information...
$271.82
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Telephone Collections: Complete
Overview
The Telephone Collections course teaches the core concepts, skills, and knowledge to effectively increase collection of accounts receivable and ultimately affect your bottom line. Experts Carol Tuffahah and Margie Grendentiti take you step by step through the collection process providing valuable insight to the behavior styles you may encounter and the danger signals you may confront in the process. At the conclusion of this course you will be familiar with the communication skills and understand the steps to increase your collection effectiveness.
Also available for purchase as individual sessions
Club Training Australia understand that you may already have experience with this product and are looking to expand your knowledge. With this in mind Club Training Australia is proud to offer each of the sessions in this course for sale on a session-by-session basis.Simply select the session that contains the information you wish to learn and select the corresponding number from the drop down list on this page and then click on add to cart.
Sessions
2 Sessions
2-3 Hours of Interactive Training
Session content
Session 1
Section A: Introduction - Section B: Collections - Section C: Communication Techniques - Section D: Working with Customers
Session 2
Section A: Behavior Styles - Section B: Effective Collections - Section C: Danger Signals
More Information...
$417.27
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Telephone Collections: Session 1
Overview
The Telephone Collections course teaches the core concepts, skills, and knowledge to effectively increase collection of accounts receivable and ultimately affect your bottom line. Experts Carol Tuffahah and Margie Grendentiti take you step by step through the collection process providing valuable insight to the behavior styles you may encounter and the danger signals you may confront in the process. At the conclusion of this course you will be familiar with the communication skills and understand the steps to increase your collection effectiveness.
Also available for purchase as individual sessions
Club Training Australia understand that you may already have experience with this product and are looking to expand your knowledge. With this in mind Club Training Australia is proud to offer each of the sessions in this course for sale on a session-by-session basis.Simply select the session that contains the information you wish to learn and select the corresponding number from the drop down list on this page and then click on add to cart.
Sessions
2 Sessions
2-3 Hours of Interactive Training
Session content
Session 1
Section A: Introduction - Section B: Collections - Section C: Communication Techniques - Section D: Working with Customers
More Information...
$271.82
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Telephone Collections: Session 2
Overview
The Telephone Collections course teaches the core concepts, skills, and knowledge to effectively increase collection of accounts receivable and ultimately affect your bottom line. Experts Carol Tuffahah and Margie Grendentiti take you step by step through the collection process providing valuable insight to the behavior styles you may encounter and the danger signals you may confront in the process. At the conclusion of this course you will be familiar with the communication skills and understand the steps to increase your collection effectiveness.
Also available for purchase as individual sessions
Club Training Australia understand that you may already have experience with this product and are looking to expand your knowledge. With this in mind Club Training Australia is proud to offer each of the sessions in this course for sale on a session-by-session basis.Simply select the session that contains the information you wish to learn and select the corresponding number from the drop down list on this page and then click on add to cart.
Sessions
2 Sessions
2-3 Hours of Interactive Training
Session content
Session 2
Section A: Behavior Styles - Section B: Effective Collections - Section C: Danger Signals
More Information...
$271.82
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Telephone Communications Series
Overview
In the Telephone Communication Series from LearnKey, Customer Service Representatives will learn the six factors of professionalism, as well as a step by step collection process. Learn the importance of effective telephone techniques and how to become an active listener.
Benefits
- Improve your organization’s telephone customer service reputation with a highly skilled staff.
- Improve your collection rate, and increase your bottom line.
- Learn to extract important details from every message and interaction.
Also available for purchase as individual sessions
Club Training Australia understand that you may already have experience with this product and are looking to expand your knowledge. With this in mind Club Training Australia is proud to offer each of the sessions in this course for sale on a session-by-session basis.Simply select the session that contains the information you wish to learn and select the corresponding number from the drop down list on this page and then click on add to cart.
Sessions
4 Sessions
6 - 8 Hours of Interactive Training
Session content
Session 1
Section A: The CSR: A Powerful Choice - Section B: Gaining the Professional Edge - Section C: The All-Important Customer - Section D: Building Your Skills - Section E: Attitude: An Important Asset
Session 2
Section A: The Business of Listening - Section B: Key Elements of Listening - Section C: Listening Styles and Attitudes - Section D: Tips for Tip Top Listening
Session 3
Section A: Telephone Courtesy - Section B: The Basics - Section C: Give and Take - Section D: Managing the Call
Session 4
Section A: Introduction - Section B: Collections - Section C: Communication Techniques - Section D: Working with Customers
Session 5
Section A: Behavior Styles - Section B: Effective Collections - Section C: Danger Signals
More Information...
$271.82
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Telephone Courtesy and Customer Service
Overview
Don't let poor phone skills hurt your organization’s reputation. This LearnKey course, based on the book Telephone Courtesy & Customer Service by Lloyd Finch, is guaranteed to earn your organization outstanding marks in customer service. Learn the importance of effective telephone techniques and how to correctly identify customer wants and needs with positive, motivating instruction. This course includes practical case studies, skills inventories and personal action plans; plus, exercises for managing difficult customers! This course is ideal for receptionists, customer service representatives and collectors.
Benefits
- Get in touch with customers wants and needs with attentive customer services skills.
- Ensure that your telesales department understands the power of positive telephone techniques.
- Improve your business reputation with a highly skilled staff.
Also available for purchase as individual sessions
Club Training Australia understand that you may already have experience with this product and are looking to expand your knowledge. With this in mind Club Training Australia is proud to offer each of the sessions in this course for sale on a session-by-session basis.Simply select the session that contains the information you wish to learn and select the corresponding number from the drop down list on this page and then click on add to cart.
Sessions
5 Sessions
8 - 10 Hours of Interactive Training
Session content
Session 1
Section A: Telephone Courtesy - Section B: The Basics - Section C: Give and Take - Section D: Managing the Call
More Information...
$271.82
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The Business of Listening
Overview
This LearnKey course, based on the book Business of Listening by Diane Bone, will show you how to become a better listener by demonstrating how your listening skills build either barriers or bridges. You will also learn ten steps to controlling emotional “hot buttons” and the impact of good listening skills on productivity. Most people think that the only message that will be heard is one of urgency; however, in today’s fast-paced world even urgent messages are ignored. Becoming an active listener will help your productivity and success by helping you extract important details from every message.
Benefits
- You will discover easy methods for becoming a more involved, active listener.
- You’ll be able to focus on, and understand your customer’s needs, improving communication.
- Become aware of the “silent” messages that speak volumes and increase productivity.
Also available for purchase as individual sessions
Club Training Australia understand that you may already have experience with this product and are looking to expand your knowledge. With this in mind Club Training Australia is proud to offer each of the sessions in this course for sale on a session-by-session basis.Simply select the session that contains the information you wish to learn and select the corresponding number from the drop down list on this page and then click on add to cart.
Sessions
5 Sessions
8 - 10 Hours of Interactive Training
Session content
Session 1
Section A: The Business of Listening - Section B: Key Elements of Listening - Section C: Listening Styles and Attitudes - Section D: Tips for Tip Top Listening
More Information...
$271.82
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