Customer Service Series
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Calming Upset Customers
Overview
Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome.
Benefits
- Employees will gain the skills to maintain composure in difficult situations.
- Your business will benefit from open communication and conflict resolution.
- Upset customers will develop trust in your business when their problems are solved.
Also available for purchase as individual sessions
Club Training Australia understand that you may already have experience with this product and are looking to expand your knowledge. With this in mind Club Training Australia is proud to offer each of the sessions in this course for sale on a session-by-session basis.Simply select the session that contains the information you wish to learn and select the corresponding number from the drop down list on this page and then click on add to cart.
Sessions
3 Sessions
4 - 6 Hours of Interactive Training
Session content
Session 1
Section A: Calming Upset Customers - Section B: Why Customers Get Upset - Section C: Responding to Upset Customers - Section D: Calming Your Customers
More Information...
$271.82
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Cusomter Satisfaction
Overview
Want to build trust and encourage repeat business? This highly motivating training will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This course is essential for every business.
Benefits
- Satisfied customers are more compelled to be repeat customers.
- Employees learn skills necessary to create a positive customer experience.
- Customers feel they are the most important part of your business.
Also available for purchase as individual sessions
Club Training Australia understand that you may already have experience with this product and are looking to expand your knowledge. With this in mind Club Training Australia is proud to offer each of the sessions in this course for sale on a session-by-session basis.Simply select the session that contains the information you wish to learn and select the corresponding number from the drop down list on this page and then click on add to cart.
Sessions
3 Sessions
4 - 6 Hours of Interactive Training
Session content
Session 1
Section A: Customer Satisfaction - Section B: Customer Feedback - Section C: Behaviors - Section D: Reinforcing Behaviors
More Information...
$271.82
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Customer Service Series
Overview
Quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome. This series pinpoints the skills that will make every employee aware of the importance of excellent customer service.
Benefits
- Upset customers will develop trust in your business when their problems are solved.
- Employees learn skills necessary to create a positive customer experience.
- Grow your business by focusing on your customers needs.
Also available for purchase as individual sessions
Club Training Australia understand that you may already have experience with this product and are looking to expand your knowledge. With this in mind Club Training Australia is proud to offer each of the sessions in this course for sale on a session-by-session basis.Simply select the session that contains the information you wish to learn and select the corresponding number from the drop down list on this page and then click on add to cart.
Sessions
3 Sessions
4 - 6 Hours of Interactive Training
Session content
Session 1
Section A: Calming Upset Customers - Section B: Why Customers Get Upset - Section C: Responding to Upset Customers - Section D: Calming Your Customers
Session 2
Section A: Customer Satisfaction - Section B: Customer Feedback - Section C: Behaviors - Section D: Reinforcing Behaviors
Session 3
Section A: Quality Customer Service - Section B: Attitude - Section C: Identifying Customer Needs - Section D: Satisfying Customer Needs - Section E: Getting Customers to Return
More Information...
$540.91
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Quality Customer Service
Overview
Enjoy fast turnaround training in customer service with this interactive course. This training hits all the buttons that generate repeat business by teaching employees how to present a positive attitude, how to read customer needs, and how to fulfill those needs. Designed to be completed with a pencil, the lively format includes exercises, quizzes, and case studies to reinforce the skills that will make every employee aware of the importance of excellent customer service.
Benefits
- Grow your business by focusing on your customers’ needs.
- Enhance employee performance with interactive exercises that show the importance of customers.
- Create a more positive environment when employees provide quality customer service.
Also available for purchase as individual sessions
Club Training Australia understand that you may already have experience with this product and are looking to expand your knowledge. With this in mind Club Training Australia is proud to offer each of the sessions in this course for sale on a session-by-session basis.Simply select the session that contains the information you wish to learn and select the corresponding number from the drop down list on this page and then click on add to cart.
Sessions
3 Sessions
4 - 6 Hours of Interactive Training
Session content
Session 1
Section A: Quality Customer Service - Section B: Attitude - Section C: Identifying Customer Needs - Section D: Satisfying Customer Needs - Section E: Getting Customers to Return
More Information...
$271.82
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