Welcome to the Help Centre

Online Procedures

Download our online procedures for creating an account, logging in, purchasing a course and accessing your course.

Procedures_for_online_training.pdf

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Enrolment

Enrolment is automatic after you register online, agree to the course "Terms and Conditions" and pay your course fees.

During the registration process your details are captured and stored securely. You will be issued with a user name, ID, password and "course enrolment key"; this will enable you to access the e-Learning Centre and log into any training courses you have purchased. As the results of your training are linked to this enrolment information, you may need update your details, which can be done by logging into the member's area at any time.

If your employer is organising your training course you will still need to complete the enrolment process and ensure that your correct details are maintained in our files.

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Timeframe for Completion

From the time of enrolment you have six weeks (6) weeks to complete your course.

You can log into the e-Learning Centre as many times as you like during that six weeks (6) weeks, so you do not have to complete your course in one session.  As you work through your training course, the your progress is recorded by the e-Learning Centre, so next time you log in, the course will resume where you left it. You may log out at any time by clicking on the "Quit" navigation button.

When undertaking assessments and activities, periodically save your answers to avoid data loss.

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Course Delivery

Each online training course consists of a series of topics plus your final assessment. Each topic contains a series of tutorials, resources and activities to build your knowledge. Unless otherwise stated you should set aside about four (4) hours to complete each course. Included in the tutorials you will find a number of interactive features to assist your learning experience. These include:-
•    External Resources such as fact sheets, government forms and industry reports are included in PDF format that you may read online, download or print.
•    Website Links to relevant sites which you can browse for further information.
•    Video clips of practical demonstrations and scenarios that you may encounter in a work environment.
•    Self Assessment questions and activities to test your knowledge and ensure you are ready to take your final assessment.

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Assessment

Please ensure that you have read and understood the contents of each topic and completed all the self-assessments before commencing your final assessment.

The assessment consists of a series of multiple choice, true/false and match-the-pairs questions. All of the questions are based on the knowledge you have gained during the course.

You must gain 100% in your assessment and you will be given two (2) attempts. During the first attempt, if any of your answers are wrong you will be locked out of the assessment for twenty-four (24) hours before you can reattempt your assessment. During the second attempt, if any of your answers are wrong you will contacted by one of our qualified assessors and given assistance and the opportunity to resubmit your assessment.

You do not have to complete your end of unit assessment in one (1) session, however the end of unit assessment will time-out after a period inactivity. Please ensure that you regularly save your answers by clicking on the "Save without submitting" button. You can refer to the topics and self-assessments at any time but if you do not save your answers you will have to begin your end of unit assessment again. You can change any of your answers at any time but don't forget to re-save.

When you are happy with all your answers click the "Submit all and finish" button, this will close your assessment for marking. Remember that once this has been done you will be unable to change any of your answers.

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Results

After you have completed the course your answers will be reviewed by our qualified assessors. You will be notified by email within two (2) working days of completion with your results. If you are successful, your nationally recognised Statement of Attainment will be emailed to you.

One of our assessors will contact you directly and provide additional tuition if you do not meet competency. Students who fail to make competency after assistance with an assessor will be offered a place in a Club Training Australia face-to-face course. Students may incur an additional fee to participate.

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Student Handbook

The Club Training Australia Student Handbook has been developed to assist with the administrative processes of which you need to be aware to achieve smooth enrolment and acceptance into your program.

You will face challenges, new ideas and learn a great deal from the trainers and your peers. We encourage you to take up the challenges and optimise these for your success.

All of our trainers and administration staff are committed to one goal and that is your success. We trust that you will enjoy your learning experience with us and that Club Training Australia will be able to continue in supporting your educational development for many years to come.

Click the following link to download the Club Training Australia Student Handbook.

CTA Student Handbook.pdf

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Frequently Asked Questions

• Responsible Service of Gambling - FAQ
• Workplace Health and Safety Officer - FAQ
• Fire Safety Officer - FAQ

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Technical Support

If you encounter any problems while completing your course, phone our Help Desk on 1800 653 266 and speak to our friendly staff.

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